Returns And Cancellations

Returns/Exchanges

Medicines cannot be returned or exchanged. Other items such as food, leashes and collars may be returned within 30 days of purchase with the receipt and original packaging. Some restrictions apply. Ask our staff about the return and exchange policies for specific items before purchase. Some items may be exchanged for another item of equal value. Please inquire about exchanges before purchase.

When returning an item, bring the item, your receipt and the original packaging to our facility at 6129 NC Hwy 42 West, Garner, NC 27529. Original shipping rates for items are not refundable and customers are responsible for any shipping costs due to a return.

Customers will be credited for returns in the same payment form as seen on the original receipt.

Cancellations

As of July 1, 2014, we require a non-refundable deposit per pet for all boarding stays.

• If your pet(s) is booked in a standard accommodation, a $30 non-refundable deposit per pet is required.
  • The deposit will be applied to your pet's stay at pick-up or will remain as a credit on your account if you cancel your reservation at least 24 hours prior to your scheduled arrival. Deposits will be forfeited if cancelation is not made within the designated time frames. Standard accommodation holiday boarding deposits require a five (5) business day notification of cancellation.
• If your pet(s) is booked in a suite, a $68 non-refundable deposit plus a non-refundable $30 per each additional dog is required.
  • The deposit will be applied to your pet's stay at pick-up or will remain as a credit on your account if you cancel your reservation at least five (5) days prior to your scheduled arrival. Deposits will be forfeited if cancelation is not made within the designated time frames.
• If your pet(s) is booked in a secluded cabin, an $83 non-refundable deposit plus a non-refundable $30 per each additional dog is required.
  • The deposit will be applied to your pet's stay at pick-up or will remain as a credit on your account if you cancel your reservation at least five (5) days prior to your scheduled arrival. Deposits will be forfeited if cancelation is not made within the designated time frames.