COVID-19 Announcement to Customers
(919) 662-3200 6129 NC Hwy 42 West Garner, NC 27529

Medical Policies

Prescription Policy

Carolina Ranch veterinarians can only write prescriptions for current medical patients who have had a wellness exam within 12 months and have updated any tests or bloodwork that are medically necessary for the refill of certain medications. 

We understand that ordering through an online pharmacy is convenient, which is why we offer an online ordering system that is safe, secure and reasonably priced for you and your pet. Products purchased through our online pharmacy are backed by the manufacturer, unlike most of the other online options (Vetsource is the only industry-approved veterinary Home Delivery service). If you are interested in ordering through Carolina Ranch’s trusted online pharmacy, please visit our website and click the "Home Delivery Service" button on the home page or for a direct link type carolinaranchanimalhospitalresort.securevetsource.com in your browser.

Our veterinarians are also happy to accommodate your prescription request with a written prescription that you should be able to have filled at a pharmacy of your choice. Our veterinarians feel an obligation to let you know that they do not recommend purchasing medication from Internet pharmacies that are not FDA Verified Internet Pharmacy Practice Sites, which ensures the medications you receive are not counterfeit, outdated, mislabeled, incorrectly formulated or improperly stored. And while pharmacy certification is very important, it still doesn't verify the source of the products.

For these reasons, our veterinarians will not email, fax or call in prescriptions to any online pharmacy other than Vetsource.

Transportation of a Patient Policy

Imagine an ambulance bussing a patient from one hospital to another. At Carolina Ranch, we offer full medical transportation. Should you choose to use this practice’s shuttle transportation service for their pet’s benefit and convenience you must, consent to have their pet transported to another veterinary facility for ongoing or more intensive care and/or observation. Please be advised that:

  • This veterinary practice’s transportation service is not a fully equipped ambulance service.
  • The vehicle used is not equipped to provide full medical treatment or care to this pet during transport.
  • The employee of this veterinary practice who will provide such transportation is or is not capable of providing medical treatment or care for my pet during this travel period.

If no medical care is available, you must agree to accept and agree that NO medical treatment or care will be provided to my pet during its transfer to a follow-up facility.

You also must acknowledge that you have been advised that the employee(s) of the practice who will provide this transportation service will use a vehicle owned by the veterinary practice or his/her own to provide this transportation and hereby consent to such action.

Finally, you must agree you have been advised and consent to the fact that my pet will be transported in a cage, unless he or she is too large for the same, in which case he/she will be restrained via some other appropriate means. You accept that my pet may be transported with other animals in the vehicle (each in individual cages or separately restrained).

We will  ask you to agree to the following: 

I hereby accept that the transportation of my pet to and/or from the follow-up veterinary facility will be at my own risk and that this veterinary practice is not responsible for the choice of or quality of medical care rendered after my pet arrives. in the absence of negligence, I agree to hold this facility and its employees and agents harmless from any and all injuries or medical deterioration that might occur during this transportation.

Call Carolina Ranch Today

Call Carolina Ranch for your emergency pet transportation needs. We will be happy to answer any questions to make sure you’re confident in your pup’s emergency ride.

Need Financing? Apply Online!

Monday-Friday: 7:00am-6:00pm Saturday: 8:00am-12:00pm
View Holiday Hours

6129 NC Hwy 42 West
Garner, NC 27529