Doggie Daycare Policies
Get Great Care for Fido
Doggie Daycare allows you to work away from home without the guilt of knowing your pet is locked up in the house or waiting all day for a dog walker. Doggie Daycare incorporates your pup into a group of playmates and provides you with peace of mine.
Our Safety Practices
In order to minimize risks as much as possible, Carolina Ranch Animal Hospital & Resort requires an initial evaluation day for all dogs entering the Daycare Program for the first time.
During this evaluation period,
- Your dog will be evaluated based on staff observation at each stage.
- After the initial evaluation phase is satisfied, your dog will enjoy all the fun and exercise the Doggie Daycare Program has to offer!
Any questions that may arise during the evaluation day will be addressed in a timely manner, so we can discuss possible alternatives.
Changes in Behavior
Please keep in mind that dogs' temperaments can change over time and may become necessary to reassess their ability to participate.
The wording of our contract is:
You understand and accept the risks associated with group play, and agree to allow an initial evaluation to determine if my dog is a good candidate for Doggie Daycare.
I further agree that Carolina Ranch Animal Hospital & Resort, its employees, officers and owners will not be held responsible for any injury that occurs through the normal course of events associated with Doggie Daycare. I agree to pay for any/all medical charges in the event my dog needs medical attention.
Doggie Daycare participants must be spayed or neutered if entering the program by six months of age or older.
Please note that we take pictures/videos of our Doggie Daycare guests to post on our website, Facebook and Instagram.
Medical Care & Emergency Care
In the event your pet needs medical attention (this may include, but not limited to, symptoms such as inappetence for more than one day, vomiting and or diarrhea) while staying with us, the veterinarians will perform the necessary treatment to protect the health and comfort of your pet. We will call the emergency number provided to inform you and discuss further treatment options as soon as your pet is in stable condition. A veterinarian will always provide basic treatments to stabilize your pet regardless if we are able to reach you. If you are unreachable, a decision will be made on appropriate treatment at the discretion of the veterinarian. Any costs involved in these procedures are your responsibility at check-out.
Agreement to Hold Harmless
Barring negligence, Carolina Ranch Animal Hospital & Resort cannot be held responsible for things outside of our control. This includes, but is not exclusive to, illness or injury that may occur while your pet is being boarded, trained or participating in social play with other dogs; while on the grounds or surrounding area thereto as a result of any action by any dog, including my own, or for any other reason.
Doggie Daycare 5-, 10- and 20-Day Packages expire 6 months from the date of purchase.
Our goal is to provide great service each and every time you visit The Ranch. If you are not entirely satisfied with our services or unforeseen circumstances occur, a refund can be issued for up to 30 days from the date of purchase. Refunds will be prorated based on the rates at time of purchase and number of package days left. **Used package days will be charged at the single day rates**
Daycare package purchases are non-refundable after 30 days of purchase. For extenuating circumstances, a credit can be issued to the guest’s account upon request for any unused days prior to the expiration date.
Please call Carolina Ranch for all of your Doggie Day Care questions and feel free to peruse the site for the qualities you are looking for in your dog’s home away from home.